Last updated: November 01, 2018
RETURN AND EXCHANGE POLICY
We want you to be entirely satisfied with your purchase! If there are any issues with your order we'd be happy to help fix the problem.
EASY WAY TO RETURN
Looking to return? You can fill on line and print our return form here and ship your items back following below steps:
- Put the items you’re returning in the original package if possible
- Indicate the item(s) you are returning and the reason for your return on the form here.
- Choose a mail carrier, pay for postage, and send it to the address below
Attn: Online Returns
550 rue Deslauriers
Montreal, Quebec H4N 1V8
Returning an Online Purchase
We want you to love what you ordered, but if something isn't right, let us know. We'll give you a refund or send you another color, a new size or an entirely different style.
You can return items by mail within 30 days of your order date. There are no returns or exchanges on final sale merchandise.
How am I going to be refunded?
Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.
Please note that we may refuse or delay returns if fraud or abuse is suspected. The Cozy Shop will not accept returns with the evidence of excessive era, misuse or alteration.